Rainbet Terms and Conditions

These Terms and Conditions set out the agreement between Rainbet and every person who opens an account, deposits, places a bet or uses any other part of the platform. Registration counts as acceptance of the rules below, together with the Privacy Policy, the Responsible Gambling page and the Sportsbook Betting Rules, which form part of the same agreement.

The platform is run by Rain Group Ltd, a company registered in Anjouan, Union of the Comoros, and licensed there for online games of chance. The rules are written in English; where a translation differs, the English text applies. Changes are published on this page, and continued use of the account after a change counts as acceptance of the updated text.

Who May Open an Account

An account may be opened by a person who is at least 18 years old or has reached the legal gambling age of the jurisdiction they live in, whichever is higher, and who is acting in their own name and with their own money. The platform may ask for proof of age at any time and will close an account where the holder turns out to be under age; any winnings on such an account are void and deposits are returned to their source.

Residents of, and visitors physically present in, the following territories may not register, deposit or play: the United States and its territories, the United Kingdom, France and its territories, the Netherlands together with Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten, Australia and its territories, Austria, Germany and Spain. The list is not exhaustive: a person living in any country where online gambling is prohibited may not use the platform even if that country is not named.

Each player is responsible for checking that online gambling is permitted where they live. The use of a VPN, proxy or any other tool that hides or alters the real location is prohibited and is treated as a breach that allows the account to be closed and the balance withheld.

One Account per Player

A player may hold one account. Where several accounts are found to belong to the same person, household, device or IP address, all of them may be closed, the bonuses on them cancelled and the balances withheld. The welcome offer is available to a player's first account only and is never repeated on a later one.

The account is personal. Login details may not be shared, and the account may not be sold, lent or transferred to another person. The holder is responsible for every action taken through the account until the platform is told that the login details have been compromised. A strong password that is used nowhere else is the recommended minimum protection.

Accounts can be closed by the holder at any time through the support chat. The platform may also suspend or close an account where the rules are breached, where a fraud or money-laundering check is pending, or where a regulator requires it; in such cases the balance is dealt with as described in the verification and bonus rules below.

Verification of Identity

Identity checks protect players and the platform alike, and the platform may request documents at any point: at registration, before a withdrawal, when a deposit pattern changes or when a regulator asks. The standard set consists of three items.

1. A government-issued photo document: passport, national ID card or driving licence, front and back.
2. A selfie holding that document together with a handwritten note showing the six digits issued in the verification tab.
3. A proof of address no older than three months: a utility bill or a bank statement.

Where the volume of play justifies it, a source-of-funds document may be added, such as a payslip, a business record or a statement from an exchange. The request should be answered within three days; the review itself is completed within seven business days of the documents arriving. Until the check is complete, an account can be funded up to EUR 500 in total and withdrawals are paused. Documents that turn out to be false or borrowed lead to the account being frozen and the balance withheld; a refusal to complete the check has the same effect.

Deposits

Deposits are made from wallets, cards or bank accounts held in the player's own name. Transaction fees for deposits are absorbed by the platform in most cases; the sender's own network or bank charges are the player's responsibility. Amounts arriving in a currency other than the one selected are converted at the prevailing exchange rate of the platform's bank or payment processor.

Crypto deposits are credited after one network confirmation. The coin and the network must match the ones shown in the cashier for the chosen asset; a transfer sent on an unsupported network or to an address generated for a different coin cannot be recovered, and the platform bears no responsibility for such funds.

The following rules apply to every deposit.

• Funds that originate from criminal, illegal or unauthorised activity may not be deposited.
• A chargeback, reversal or cancellation of a deposit is prohibited; it leads to immediate closure of the account, forfeiture of the full balance and, where necessary, legal action.
• Card deposits are credited only once the issuing bank has approved and authorised the payment.
• Every crypto deposit must be wagered once before the amount can be withdrawn.

Deposit limits can be set from the account settings at any time; a limit becomes stricter immediately and looser only after a cooling-off period, as described on the Responsible Gambling page.

Withdrawals

The minimum withdrawal is $15 or the equivalent in another currency. No withdrawal fee is charged once the deposit has been wagered at least once; a deposit linked to a promotion must be wagered twice before the same rule applies. Requests are normally approved and sent within minutes, after which only the network's own confirmation time remains.

Withdrawals are paid to the method used for the deposit wherever that method supports payouts; crypto is paid to the address the player enters, which must belong to the player. The platform may request identity documents before releasing any payout and may hold a request while a verification, fraud or money-laundering review is open. Unusually large sums are reviewed by hand before release; the rules set no fixed weekly or monthly ceiling.

A withdrawal cannot be requested while a locked bonus is still being wagered unless the player first gives up the bonus and the winnings derived from it. Balances on an account that has been closed for a breach of these rules are not paid out.

Bonuses and Promotions

Every bonus carries its own terms, published with the offer; the general rules below apply to all of them. The welcome offer is available once, on the first account, and is chosen at the first deposit: a locked path with wagering of 40 times the deposit plus bonus, or an open path that releases bonus money as play goes on with no wagering attached. A deposit bonus that is active cannot be topped up with a further deposit; doing so forfeits the eligibility for that stage.

The following conduct is treated as bonus abuse and results in the cancellation of the bonus together with all funds, winnings and bonuses derived from it.

• Opening more than one account to claim a bonus more than once.
• Using an account that shares an IP address or device with another bonus account.
• Colluding with other players or using software to place bets.
• Depositing and withdrawing repeatedly to trigger rewards without genuine play.
• Exploiting a mistake in a promotion or in the odds of a game.

Rewards earned through rakeback, daily, weekly and monthly bonuses, races, raffles and challenges are credited to the real balance or to the bonus balance as stated in each offer. Where a bonus was activated through a third-party link or code, the amount that can be transferred to the real balance after wagering is capped at $50. The platform may change, pause or withdraw any promotion for new participants at any time; a bonus already credited keeps its original terms.

Games and Sports Betting

Casino games are provided by licensed studios and by the platform itself. The Originals are provably fair: each result is derived from a client seed, a server seed and a nonce, and can be recomputed by the player after the seeds are rotated. Where a game malfunctions, the bets placed during the malfunction are void and the stakes are returned. Card counting at live tables, the use of bots and the exploitation of software errors are prohibited.

Sports bets are governed by the Sportsbook Betting Rules in addition to these terms. Bets are settled when the result is announced; settlement errors can be corrected within 72 hours, after which results are final. An event that is abandoned and not completed within 48 hours is void unless the outcome of the market was already decided. Cash Out, Bet Builder and Early Payout are offered at the sportsbook's discretion and can be adjusted or withdrawn while an event is in progress. Maximum stakes and maximum winnings per bet are set by the sportsbook and can differ by sport, league and market. A bet accepted at an obviously incorrect price may be voided.

Complaints, Disputes and Governing Law

A question about a bet, a bonus or a payment should first be raised with the live chat or by e-mail to the support address; a dispute about the settlement of a bet must be lodged within three days of the result being decided. Where the support team cannot resolve the matter, it is escalated to the management team and then, if necessary, to the licensing body. A formal complaint sent to the complaints address is acknowledged within two business days and answered within ten; an escalation to the compliance team is resolved within thirty days.

These terms are governed by the law in force in Anjouan. Nothing in them limits the rights a player holds under the law of their own country where that law cannot be excluded. The platform's liability to a player is limited to the balance of the account at the time of the event that gave rise to the claim.

Questions about the Terms

Four points from these terms are raised with the support team more often than any other; the short answers are collected here.